In my love hate relationship post about CardPool I mentioned CardCash. It’s been a couple of months with selling on CardCash in the five figures almost six, I feel like this is a good time where I can give a proper assessment and review of this exchange gift cards.
Overall Good Thoughts About CardCash
- Some of the highest rates for gift cards
- Flexible with pricing
- Entering gift card sales are marginally easier than CardPool
CardCash has some of the highest rates and when they do not, they’ve worked with me to make it the highest rates. This has helped make previously poor or bad deals into a profitable one. This helped me go back to the drawing board and look at other gift card vendors and stores for deals. In order to sell gift cards with CardCash we, my account manager and I, agreed to upload everything like this:
I submit the order with brand of gift card, gift card value, and the quantity. It doesn’t matter if it’s an electronic gift card or physical gift card that is how I submit the orders. This helps make things a faster especially when submitting upwards of 20 cards per order because the back and forth of entering cards is tiresome.
Overall Negative Thoughts About CardCash
- Website is very flaky
- Website leaves much to be desired
- CardCash has operational flaws and inefficiencies
Let’s start with the website. It doesn’t matter if I am a customer buying gift cards or selling gift cards. The website does not have a good user experience. The website has crashed many times on me in the months that I have been selling with them. There are unnecessary steps when selling a gift card that I have to do. In the screenshot above to enter the 3 quantity, I had to click on the up arrow 2 times. For an order where I have sold 50 cards, I had to click 49 times instead of entering a 5 and a 0. It’s simple User Experience design on the webpage that will add up to senseless wasted time.
After entering all the cards to be sold, you need to submit how you want to be paid. Every. Single. Time. Why is that even necessary?
I always choose ACH. Then this comes up. Every. Single. Time. It’s annoying:
They want me to confirm the bank account for ACH. I thought it would be there one time because there’s the check box that says “Securely save my bank information for next time.” No, that is not the case. It’s all these little things on the website that is maddening.
Unlike Giftcard Zen, when I am ready to mail in the gift cards to CardCash, I have to request for shipping labels to be printed to me. Giftcard Zen has set up bulk selling quite easily. Upload spreadsheets and on demand shipping label prints.
In my dashboard to look at the cards I have sold it has been a complete nightmare. I pretty much enter a card and never check it again. There was one time I sold an order of 3 $500 cards and 1 $50 card. Apparently, I was paid out for 4 $500 cards, despite me entering 3 $500 and 1 $50 card. Then someone filed a complaint and CardCash emailed me saying it was a bad card. I don’t sell bad cards. I spent at least 20 minutes researching it and the whole email back and forth where we found out they inadvertently paid me as if the $50 card was $500. How does that happen?
And this leaves us with the CardCash operational inefficiencies. Months before I started to sell on CardCash a reader asked for advice on a gift card he wasn’t paid out and a few weeks later, thankfully, CardCash found it and was able to pay him for it. I thought they would have fixed the issues and be in a better place where their house is in order.
There have been multiple orders where I’ve submitted something like 35 cards and some how only 34 were registered and it caused me a huge amount of confusion where I thought I wasn’t paid for all 35. This has spent a countless number of hours reconciling to make sure that I submitted 55 cards and getting the rate that was originally submitted. I’m still battling with them where some how a handful of cards were never paid out. Had I never checked, they would have kept almost $500 worth of cards. How does this happen?
How I Really Feel
Adding up all these minor annoyances turn into more than just an irritant. It’s gotten to the point where I have doubts of a lasting relationship until they fix these things up. I don’t want to spend all this time reconciling or getting things into order. It’s supposed to be like the other exchanges where they make things seamless. Sure, CardPool annoys me with a website that isn’t as friendly as Raise or Giftcard Zen and Cardpool does not offer a dedicated rep, but they have decent rates and operationally have their mojo together.