Observations from a recent Retention Call to Citi

Thought I’d share a short post on some interesting observations from a recent call to Citi. Calling for my wife’s account, we were asked whether Citi could record her voice, to leverage voice recognition for account verification. Retention offers seemed much better than what I was offered earlier in the week. For my wife, she…

Interesting Citi AAdvantage Executive Retention Experience

So, I happened to call Citi to cancel my most recent AAdvantage Executive Card, and was met with retention offers I hadn’t really expected. Historically the only retention offer I’ve received was “receive 1,000 additional AAdvantage miles for any month where I spend at least $1,000, for the next 16 months.” Today, I received that,…