This is part of our Thanksgiving Round the World trip, you can find my initial thoughts / intro here.
Reason for choosing:
My wife and I had stayed at this hotel back in 2011 on our first mileage award (I know, crazy right? before that we “wasted” miles on upgrades). We actually stayed at all three Hyatt hotels (there’s now a fourth, the Andaz Tokyo) part for the Hyatt Diamond Challenge, part because we didn’t have the points for the Park Hyatt Tokyo the entire time, and part because we wanted to sample the Hyatts. This was our favorite of the three because of the balance between location, staff, and comfort (aka lounge and room). Don’t get me wrong, we really enjoyed the Park Hyatt Tokyo, but, traveling with my mother in law, proximity to mass transit was a pretty big deal.
Lobby and Check in/Check Out Experience:
We checked into the Grand Hyatt Tokyo late in the evening but the small amount of staff that they had to check in guest were fantastic. Everyone was very efficient and prompt, plus they showed us to the room.
Check out was very similar is speed and efficiency. Though if you decide to take a cab to the airport or just have an early morning flight that doesn’t leave enough time to take one of the buses or mono rail it would be good to call down for the cab prior to check out. The night before check out we were able to set up breakfast to be delivered to the room. The lounge staff were able to put together a nice spread.
Where the hotel stood out:
Since we were only spending a couple nights at the Grand Hyatt Tokyo we decided to share a suite. They provided a roll away for my mother in-law that she says was very comfortable. Given the size of the suite it would be a nice option for a family with small children. Mind you we did end up moving the roll away into the living room the first night which gave everyone a bit more privacy. The bathroom featured a toto “washlet” toilet (thus the photo in the collage below), I’m happy to say that no one got shot with water in the eye.
The lGrand Club is nicely laid out with multiple seating areas and almost every table has an outside view.
The Grand Hyatt Tokyo’s Grand Club is one of the most well run Hyatt lounges that we’ve spent time in. Their afternoon snacks are pretty nice too. You can’t go wrong with gummy bears.
The breakfast and evening spreads were nice; below sums up my wife’s favorite part of the evening spread.
Where the hotel fell a little short:
We didn’t really have any complaints about the hotel. If anything – just call down for an early morning cab before you go down to check-out, but not sure that’s a ding against the hotel.
As this was our second stay at the Grand Hyatt Tokyo our expectations were meet and exceeded by the staff. We highly recommend this hotel for their great staff and location. It was especially nice to see a member of the staff that we had the chance to talk with at length on our first stay to be promoted. I happened to ask about him at breakfast, and he was kind enough to come up to say hello that evening. Those personal touches really make quite a difference to me, and its great to see good people get promoted.