United 31, RGN, Courtesy of Runway Girl Network, frustrating customers or frustrating customer service

Observation Deck: Frustrating Customers or Frustrating Customer Service?

It seems like every week we see some new concerning experience reported through social media, whether its a passenger being dragged off a plane, or being removed because someone self upgraded themselves. At some point you have to ask yourself, which is worse: Frustrating customers or frustrating customer service? In this edition of the Saverocity Observation…

Leaked Southwest Airlines Livery

PSA: Cancel, Don’t Change, Southwest Flights

When it comes to the best fare rules in the sky, Southwest flights have the best. Generally speaking, every Southwest flight is refundable, usually as credit to use later, except with the new system.Unfortunately, that reality has changed as Southwest made their transition to Amadeus. For one reason or another Southwest’s new reservation system doesn’t seem…

Diamonde the Giraffe, SkyMiles and Lyft

Diamonde the Giraffe appears with Delta SkyMiles and Lyft

Last summer, Diamonde the Giraffe flew to United Arab Emirates and visited the Grand Hyatt Dubai. Who knew that she’d be getting involved with Delta SkyMiles and Lyft?But, unfortunately, to get there, poor Diamonde had to fly in the baggage hold: Enter: Delta SkyMiles and LyftApparently Diamonde continues to get around, as she makes a…

The Castle Hotel, Orlando FL

Review: The Castle Hotel Orlando

I had a short trip to Orlando recently and wanted something a little bit different. The Castle Hotel Orlando is part of Marriott’s Autograph Collection. I’m familiar with other hotels in the collection, such as the Casa Monica in St. Augustine, which I’ve had the pleasure of dining at but not staying. That said, I…

southwest liveries, southwest reservation system issue, Southwest Companion Pass

Southwest Rapid Rewards Program

If you fly regularly, or even infrequently on Southwest Airlines, it makes sense to understand and enroll in Southwest Rapid Rewards program.  Understanding the Southwest Rapid Rewards ProgramThe Southwest Rapid Rewards program at the very basic level is a revenue-based program. Because of that, reward space is pretty much unlimited, as long as you have…

Weekend in Taipei, eva air, buy miles

3 times when it makes sense to buy miles

Frequent Flyer Programs are big revenue machines for airlines, and those 40% off promotions generally aren’t a good deal, but believe it or not, there are a few cases where it makes sense to buy miles. That said, I would offer that there are fairly limited times when you should and should not buy miles.…