Southwest Airlines has great fare rules. Generally speaking, every Southwest Flight is refundable, usually as credit to use later, except with the new system.
Unfortunately, that reality has changed as Southwest made their transition to Amadeus. For one reason or another Southwest’s new reservation system doesn’t seem to offer the same flexibility that the old reservation offered with respect to changing your ticket.
Here’s the message that you get when you attempt to change your ticket:
The second and just as important caveat is the fact that the new reservation will inherit the earliest expiration date, so you no longer have the opportunity of extended funds. What this means is, if you book a flight 6 June 2017, you’ve got only a year from that, whether you book another flight in August and cancel.
Overall this doesn’t necessarily impact the value of flying Southwest, but you just have to be mindful of the new way of doing things–that is, Cancel, don’t change Southwest Flights.
Have you have any issue changing / cancelling your reservations since the migration to the new system?