Hyatt Zilara Cancun, Mexico for a long weekend
Part One: Hyatt Zilara Arrival Experience and Room
Part Two: Hotel Amenities
Part Three: Restaurants and Chef’s Table
Hyatt Zilara Hotel Transfer
Arriving into Cancun, I was struck by how new the airport looked and smelled. The one thing that kept ringing the bell in the back of my mind though, was the fact that the hotel hadn’t given us any details about where to find the driver. There were a ton of folks that wanted to help and give us a ride to the hotel (for a fee, of course). We looked around for a while, but saw no signage at all. Finally, I agreed to pay $20 per person for the drive to the hotel. Ironically, right as we were leaving–mind you this was about 20-30 minutes after we landed–we saw a Hyatt Zilara SUV driving into the airport grounds. Our choice had been made at that point.
The drive to the hotel took about 20 minutes.
Hyatt Zilara Cancun Arrival Experience
We were welcomed from the moment the car drove up. Everyone was very helpful and offered to store our bags if the room wasn’t ready. As we only had our carry-on we decided to keep our bags and find out for ourselves if the room was ready.
The Arrivals lounge for Hyatt Diamonds was closed so they had us check in at the normal check-in desks.
Gina, who checked us in (and out) was very helpful. She made sure that we had our dinner reservations and knew where everything was located.
Hyatt Zilara Cancun Room
They upgraded us to a (insert name of room) room. It was more then enough room for the couple nights.
The tub took up quite a bit of room though.
The bed was comfortable.
The bathroom had a shower with a view and a sink. In the room, as well as a another outside of the conventional bathroom area.
There was the closet, that included a safe, however, nothing special there.
And since it was an all inclusive the mini bar fridge was fully stocked. Though they need to upgrade the snacks.
While the full liquor bottles were a nice touch, I think I might have liked a bit higher shelf — I tend to drink Appleton’s rum, for example.
There was also a nespresso, however we could never find any of the pods.
Pro Tip: Do make sure you call for turn down. We forgot one night and missed out.
Conclusion – Hyatt Zilara Cancun Room
Overall, we felt the room was fantastic. The view was nice, the bed was comfortable. The pillows were good, and further bolstered by the fact that they provide additional pillows based on your desire (e.g. firm, soft, relaxing, etc.) at check-in.