Tagging Miles

  • Saverocity
  • Home
  • About
  • Ask Tagging Miles
  • Support Us
  • Store
    • Reselling Tools
  • Guides
    • Beginner’s Guide to Fulfillment By Amazon
      • Start Here
      • Setting up an account
      • Analyzing and adding a product
      • Shipping 101
      • Shipping 201
      • Ungating Product Categories
      • Amazon Seller App
      • Amazon Seller App Part 2
    • Expert’s Guide to Fulfillment By Amazon
      • Dealing with Returns
  • Mile High Reselling Club

Southwest’s Reservation System Upgrade

May 8, 2017 By Trevor 5 Comments





Southwest Airlines announced that in May they would beginning a major modernization of their reservation system. This is huge in more ways than one. For starters, Southwest is investing $800 million in this upgrade. That’s the largest technology upgrade in Southwest’s ~45 year lifetime!

Southwest’s Reservation System Upgrade

Southwest established a agreement to use Amadeus Altea reservation system first in 2014, when they leverage Amadeus for international routes. Since then, Southwest has been making its way toward shifting all reservations to Amadeus, making the final push, as it were in May 2017.

For those flying in May, you may receive a travel advisory like the one included below:

Southwest's Reservation System Upgrade

Initially, Southwest stated that the switch would be “mostly invisible to travelers” but they seem to warning us all the same. They are also increasing call center staff to support the transition. 

As we’ve learned. IT is Hard, so if you’re flying Southwest in May, please be aware of the migration, and be mindful of it. Inevitably something will go wrong, and you don’t want to be the one that is left to try to pick up the pieces.

Are you flying Southwest in May? Have you experienced any differences?

Share this:

  • Twitter
  • Facebook
  • Email
  • LinkedIn

Filed Under: Airline Programs Tagged With: IT, Southwest Airlines

Comments

  1. HaleyB says

    May 8, 2017 at 11:23 am

    As of Yesterday there were issues with people receiving double confirmations as the system was upgrading it appears to have generated duplicates. It did not really impact travel, just confused people.

    Reply
  2. kiloWUTT says

    May 8, 2017 at 2:59 pm

    I had an issue with my companion last week where auto-fill put my initial instead in when adding her to my flight. We had called a week prior to the flight to confirm the reservation was still active, and I even called when I encountered adding her passport number to the reservation. Both times no one mentioned anything about a middle initial anywhere and didn’t see anything online indicating there were a typo.

    Flight was at 6:25 AM, we arrived at the airport at 4:50 AM, and took the gate agent almost an hour on the phone to remedy the situation which was just to cancel the companion ticket and reissue. I wondered how long it would have taken me to cancel the companion reservation and rebook on my phone.

    Coming back we were ok and the checkin system seemed more fluent with the TSA Precheck being on the ticket already instead of us asking the gate agent to add it like our previous flights had.

    Reply

Trackbacks

  1. FT4RL Recap, Meet-ups, AMEX Platinum, Noise Cancelling Headphones - Tagging Miles says:
    May 14, 2017 at 10:06 am

    […] with Southwest. Historically, Southwest has been very customer friendly with their policies, but moving to Amadeus, apparently has been a net loss for the […]

    Reply
  2. PSA: Cancel, don't change Southwest Flights - Tagging Miles says:
    May 22, 2017 at 10:16 am

    […] that reality has changed as Southwest made their transition to Amadeus. For one reason or another Southwest’s new reservation system doesn’t seem to offer the […]

    Reply
  3. PSA: Cancel, Don't Change, Southwest Flights - Tagging Miles says:
    May 13, 2018 at 9:01 pm

    […] that reality has changed as Southwest made their transition to Amadeus. For one reason or another Southwest’s new reservation system doesn’t seem to offer the […]

    Reply

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Stay in touch!

  • Email
  • Facebook
  • RSS
  • Twitter

Search

Subscribe

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Topics

  • #Avgeek
  • Airline Programs
  • Ask TaggingMiles
  • Awards
  • Cashback Portals
  • Credit Card Match-ups
  • Credit Cards
  • Destinations
  • Dollars and Sense
  • Editorial
  • Events
  • Frequent Flyer 101
  • Giving Credit to Credit
  • Hotels
  • Manufactured Spending
  • Mileage Run
  • Miles and Points
  • Podcasts
  • Portal Update
  • Random
  • Rental Cars
  • Reselling
  • Saturday
  • Savings & Loan
  • Tagging Miles
  • The Brass Ring
  • Travel
  • Travel Insurance
  • Travel Programs
  • Uncategorized
  • Weekly News Roundup
  • Where Credit is Due

Recent Comments

  • double btc.com on Get Ebates Cashback In-Store
  • john nicholas on Tagging Miles Portal Updates – 10 December 2020
  • daftarnova88.info on Why I’m not a fan of the Amazon Seller App enhancements
  • ion club on Why I’m not a fan of the Amazon Seller App enhancements
  • Rachel on Introducing Tagging Miles Portal Updates!
Note: Opinions expressed here are author's alone, not those of any bank, credit card issuer, airline, or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The owners of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links and advertisements posted on this website. For more information, please see our Legal Notice.

Copyright © 2021 · Tagging Miles

loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.
This website uses cookies to personalize content and ads and to analyze traffic. Our ad partners may combine this information with other information you have provided them or that they've collected from your use of their services elsewhere. You consent to our cookies if you continue to use this website.OkNoRead more