I’m not very big on reddit. Its not because I don’t like it, its more because I don’t always have the time to read all of the really interesting discussions, and separate the wheat from the chaff so to speak. But this reddit of an Amazon Seller Support Associate sharing insight is pretty impressive.
Amazon Seller Support Associate Tips
You should definitely read through the reddit, but here are a few tips I gleaned from it:
- Jeff escalations don’t really go to Jeff Bezos (I hope this isn’t a shocker), it doesn’t necessarily get you any faster service.
- Only by UPCs from gs1.org – why might you need UPCs? For private labeling or bundling, among other reasons.
- Always check your performance notifications – suspensions don’t come out of the blue. metrics are important!
- 3rd Party Vendors (like Inventory Lab, Glasshouse Inventory, etc) are not necessarily prohibited, but remember, you are ultimately responsible for your account, if they make a mistake, its your goose that is cooked.
- If you get an oversees partner site and you aren’t happy, or getting anywhere, you can request a Captive Site, meaning you’ll be transferred to a US or Costa Rica based site. This may not solve your issue, but, if you think there’s a language barrier, this might at least help.
- Associates are held to metrics as well; the biggest one is the survey (which we as sellers are asked to respond to so frequently), this actually makes a difference for the associates, so if they are really helpful, take the 2 minutes.
- Feedback removal is possible, though it has gotten tougher, your best bet is to clearly state why you believe the feedback is against Amazon policy.
- If there’s only one tip you take from this post: Set up 2 factor authentication! This is potentially your biggest single account, why risk it?
There’s plenty of great insight, as the Amazon Seller Support Associate continued to answer questions.
What question would you have liked to see covered?