The “blizzard” that stranded me in London, leading to my first refund of the year.
I’ve had two free vacations in the last three months. Not “free” as in I redeemed miles and points, free as in I was fully refunded my purchase price due to a bad service experience. In January I got a full refund from British Airways for stranding me in the wrong country and I just got a refund for my lousy hotel week in Florida.
So here’s my question: is a refund enough? I guess it should be, but I’m not satisfied. I’m not so unhappy for me, but I feel like Deal Dad really got the shaft on this last one. As a stay-at-home Mom, my travel schedule is flexible if I bring the kids, but his vacation time is limited and he lost a week of it. Granted, the vacation itself wasn’t a total wash…we did have fun as long as we weren’t in the hotel room!
I don’t know what else to expect or demand, especially considering how many people don’t complain at all, but I’d like to hear your thoughts!
I look at the compensation after the fact and ask myself if I would voluntarily repeat the experience for that same amount of money. If the answer is yes, then the people at customer relations are doing a good job 🙂
I have had a couple of those Doozies!! Flew home from Romania with a newly adopted, very sick, 1 year old baby boy, a 6 1/2 year old daughter and a hubby who had to be hospitalized when we landed due to parasitic illness….the airlines we flew screwed up our tickets and none of us were seated together–baby on my lap exception…6 1/2 year old chatted with strangers for 17 hours…worse–no one would move to let our family be together! (To me that is very disturbing!!) We got *NADA* from the airlines even after presenting our itinerary, writing a letter, etc…haven’t flown DELTA since–16 years later…it’s lucky it was pre-9/11 or I would have likely been thrown off the plane, although I was polite. No–I don’t think they fixed your issue. They should have written a public apology and invited you back to stay for free—at least–but you got more than many!!