Southwest Airlines announced that in May they would beginning a major modernization of their reservation system. This is huge in more ways than one. For starters, Southwest is investing $800 million in this upgrade. That’s the largest technology upgrade in Southwest’s ~45 year lifetime!
Southwest’s Reservation System Upgrade
Southwest established a agreement to use Amadeus Altea reservation system first in 2014, when they leverage Amadeus for international routes. Since then, Southwest has been making its way toward shifting all reservations to Amadeus, making the final push, as it were in May 2017.
For those flying in May, you may receive a travel advisory like the one included below:
Initially, Southwest stated that the switch would be “mostly invisible to travelers” but they seem to warning us all the same. They are also increasing call center staff to support the transition.
As we’ve learned. IT is Hard, so if you’re flying Southwest in May, please be aware of the migration, and be mindful of it. Inevitably something will go wrong, and you don’t want to be the one that is left to try to pick up the pieces.
Are you flying Southwest in May? Have you experienced any differences?