I have a friend who recently applied for the Chase southwest card. I told him to make the purchase to put him past the bonus threshold in 2017, but that he would probably be fine, as the points don't post before the statement closes. I then emphasized that I would wait to finish the spend until 2017.
12/13/16 - opens card
12/20/16 - receives card
12/24/16 - makes big purchase(s)
12/27/16 - statement closes
When he called in, the chase rep claimed they made the changes to "help him get the points sooner". They did this without his consent. They also told him that b/c the points have already been sent to southwest, there's nothing they can do.
Does he have any recourse? I've seen cases similar to this, like the guy who sued southwest, but nothing exactly the same.
TIA
12/13/16 - opens card
12/20/16 - receives card
12/24/16 - makes big purchase(s)
12/27/16 - statement closes
When he called in, the chase rep claimed they made the changes to "help him get the points sooner". They did this without his consent. They also told him that b/c the points have already been sent to southwest, there's nothing they can do.
Does he have any recourse? I've seen cases similar to this, like the guy who sued southwest, but nothing exactly the same.
TIA