Ja350z
Level 2 Member
I've had a Bank of America CC sitting in my drawer for almost 10 years now. Happened to be in a branch and catch a glimpse of their marketing for available CC's. Later I called CSR & asked if there were any better CC products they could offer me. She offered to do a product change to the BOA Travel Rewards Card.
Oddly enough, AFTER the card arrived in the mail I received a pre approval offer for the same exact card...with a 15,000 point bonus after $1000 spend.
I contacted a CSR over the phone and explained I just got this card & am not seeing the points reflected on my account (I had spent $0 in my sock drawer). She seemed insistent on knowing where/how I'd been "promised" this offer. As BRIEF as possible (see video) I suggested that a CSR in branch had mentioned it to me in addition to the marketing materials they had sent me. She apologized for the inconvenience & said she would look into it.
Earlier this week 15,0000 points posted for $0 spend!
Oddly enough, AFTER the card arrived in the mail I received a pre approval offer for the same exact card...with a 15,000 point bonus after $1000 spend.
I contacted a CSR over the phone and explained I just got this card & am not seeing the points reflected on my account (I had spent $0 in my sock drawer). She seemed insistent on knowing where/how I'd been "promised" this offer. As BRIEF as possible (see video) I suggested that a CSR in branch had mentioned it to me in addition to the marketing materials they had sent me. She apologized for the inconvenience & said she would look into it.
Earlier this week 15,0000 points posted for $0 spend!