One thing all travel pro’s know is that you can add considerable alpha to your points strategy by whining and begging for more. The most effective location to deliver your message is Twitter, since the company reps you encounter there are more worried about promoting the brand than giving away a few points.
So, which of the two is best, and how can you get better at it? The answer, of course, is both, and do it more! Not everyone has the chops for this of course, but even the nicest people aren’t above a little begging. I find the best solution for begging for things is to approach it with an optimistic mind, something is better than nothing. As long as you get something a bit better than that schmo next to you, its a win.
Dot Dot Dot
Taking that concept further, it’s frequently best to not lay out exactly what you are looking for, sometimes it’s great to just say ‘hey Hyatt, when I stay at Kimpton they always seem to give me a bottle of wine on arrival…(dot dot dot) but I always love coming back to Hyatt (dot dot dot) oh yeah – and Red please!
While I personally don’t beg for wine (well I do, but not for free) I did recently ‘beg’ for a free early checkin. We are heading to Spain tomorrow on Iberia with the baby and the flight arrives at 6:30am local time, having to wait til 3pm for the room would be a killer. I sent in a request saying ‘hey guys, we are arriving early, if there is any way we could have a room ready that would be amazing’. I added in that it was our 6 month olds first trip, and I omitted that I would pay for a day room. For the latter, I probably would. So I’m begging, leaving it open to suggestion from the hotel, and will do what I can to get in.
I won’t whine about it unless they screw me over.
If we get there and they can’t fit us in early due to occupancy then I wouldn’t whine – but it is an opportunity to. Even though the hotel doesn’t need to let us in early, and even though whining wouldn’t get us in earlier- it might get us something else, perhaps that bottle of Red?
When begging and whining – don’t forget your loyalty!
There’s nothing better than tagging on your Elite Status when begging and whining, I do this whenever I can, although as a person who doesn’t actually spend money on flights or hotels that’s restricted to what I get from Credit Cards.
Don’t forget, you can gain mid tier status with SPG, Hilton, Hyatt, Club Carlson, and many others just by holding a co-branded card. Part of the perks of this (in the small print that also discusses how you will pay 30% interest on cash advances) is that with the status you get the opportunity to demand better treatment when whining, as you are entitled to it as a loyal elite. I find Awardwallet.com a great place to store all of my fake elite statuses for such occasions.
Remember, when it comes to begging and whining – there is never an either or choice… do both! What’s the best thing you’ve moaned your entitled self into from twitter?