I’ve mentioned before that if you travel, you need to be on Twitter. I usually say that so you can scoop the best deals, but during my recent travel fiasco with British Airways I learned that Twitter not only helps…
How to save your trip when everything goes wrong
I have a story to tell. It is a story of epic customer service failure on EVERY level by British Airways; a story that features lost bags, multiple flight cancellations, hours seated in middle seats on flights that went no-where,…