Linda marshall
Level 2 Member
I don't know about you, but when I read, "You may make a maximum of $1,000 in Bill Payments per calendar day using Packs in your Safe. A calendar day is midnight to midnight Pacific Time" to ME that means; if I made and completed a load at 11:58 p.m. on Monday, I should be able to load again on Tuesday morning as early as 12:01 a.m. Apparently that's not the way Reloadit interprets their policy. Their interpretation, although it varies depending on which CSR you speak with, generally holds that a "calendar day" means 24 hours from the last load. What about the "midnight to midnight" part, you ask? Again, it depends on who you ask. I called this morning to find out why if I hadn't loaded since last night, I was getting an error message that said I had reached my maximum load. Strangely enough, the first answer I got was that I couldn't load because there was a $1000 WEEKLY load limit!! When I challenged this, the CSR insisted that despite what I was reading online, she was reading directly from the terms and conditions I had agreed to when I signed up which stated that the limit was $1000/week. I asked where I could get a copy of that information and she put me on hold. When she came back, without any acknowledgement it, her story changed. She explained that I was getting the error because I had just loaded last night at 8:37 p.m. so I would have to wait until after 8:37pm tonight to load again. I was about to ask her what happened to the "weekly limit" that she insisted was "in my contract", but my phone battery was about to die so I hung up. I was curious however, so I charged my phone and called back. Twice. And each time, not surprisingly, I got different answers. Ok, they were admittedly variations of the same theme; a calendar day means 24 hours from the last load. In the second call, when I pointed out the discrepancy between what I was reading on the website and what I was being told, the CSR agreeably acknowledged that the policy just changed on Monday and they've got technicians working on changing the language on the website "as we speak". Beginning to believe that they randomly pulled answers out of a hat, and curious to hear what else they might say, I tried again. This time, after being assured that there had been no policy change, I found myself having a strange, almost surreal circular debate about semantics that was destined to fail. It went something like this:
Me: "The website indicates that a calendar day runs from midnight to midnight PST, so technically yesterday was yesterday and today would be a new day, right"
CSR: "Yes, that's correct, Mam. Midnight to Midnight means 24 hours from the time of the last load."
Me: "No, 24 hours from the last load means 24 hours from the last load! Midnight to Midnight PST means the clock starts over at midnight pacific standard time"
CSR: "That's what I'm saying, Mam. So, 24 hours from that time you can load again....."
Me: "NO! It means after midnight I should be able to load again!! If it's 24 hours since last load, why would it matter what the time zone was?"
CSR: "Mam, like I have been telling you, starting from the time you load, you have to wait 24 hours until you can load again"
Me: "I understand what YOU are telling me, but that is different from what I am reading on the website!"
CSR: "No, the website says the same thing I am saying, midnight to midnight is 24 hours."
Me: "It doesn't say that!! It says midnight to midnight is a calendar day! That means a new day starts at midnight!!"
CSR: "Yes, a new day starts at midnight, but you have to wait 24 hours until you can load again. So at midnight the next night, you could load again. Midnight to Midnight, or 3 to 3...... the same thing."
Me: "Aaarggghhhhh! Okay, But I don't know why they didn't just say per 24 hour period, because that is apparently the policy!"
CSR: "That is correct Mam, 24 hours is a calendar day."
Me: "Right. 24 hours IS a calendar day. We can certainly agree on that! Thank You."
I guess I will be waiting until after 8:37 tonight to load my remaining packs. But because I am curious to hear how other people interpret "midnight to midnight" I've posted a poll.
Me: "The website indicates that a calendar day runs from midnight to midnight PST, so technically yesterday was yesterday and today would be a new day, right"
CSR: "Yes, that's correct, Mam. Midnight to Midnight means 24 hours from the time of the last load."
Me: "No, 24 hours from the last load means 24 hours from the last load! Midnight to Midnight PST means the clock starts over at midnight pacific standard time"
CSR: "That's what I'm saying, Mam. So, 24 hours from that time you can load again....."
Me: "NO! It means after midnight I should be able to load again!! If it's 24 hours since last load, why would it matter what the time zone was?"
CSR: "Mam, like I have been telling you, starting from the time you load, you have to wait 24 hours until you can load again"
Me: "I understand what YOU are telling me, but that is different from what I am reading on the website!"
CSR: "No, the website says the same thing I am saying, midnight to midnight is 24 hours."
Me: "It doesn't say that!! It says midnight to midnight is a calendar day! That means a new day starts at midnight!!"
CSR: "Yes, a new day starts at midnight, but you have to wait 24 hours until you can load again. So at midnight the next night, you could load again. Midnight to Midnight, or 3 to 3...... the same thing."
Me: "Aaarggghhhhh! Okay, But I don't know why they didn't just say per 24 hour period, because that is apparently the policy!"
CSR: "That is correct Mam, 24 hours is a calendar day."
Me: "Right. 24 hours IS a calendar day. We can certainly agree on that! Thank You."
I guess I will be waiting until after 8:37 tonight to load my remaining packs. But because I am curious to hear how other people interpret "midnight to midnight" I've posted a poll.