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AMEX Personal SPG retention offer data point(s)...

#1
Called to cancel my personal SPG. Don't use it enough to justify annual fee and doesn't seem to be very MS friendly.

First offer was a $75 statement credit after spending $2k in 3 months. "No thanks."

She asked if I was sure. "Yeah, I think so, thanks though."

Second offer was 7,000 bonus points after spending $500 in 1 month. "I'll take it".

I can't say I've ever had a second offer after denying the first offer...

Since I'm not married to the card, I may try to start MS'ing a little now. If they shut me down, oh well. If not, hey, it's easy 3x Marriott points for my next nights and flights package...Never hurts to ask.
 

notalent

Michael Bolton
#2
Called to cancel my personal SPG. Don't use it enough to justify annual fee and doesn't seem to be very MS friendly.

First offer was a $75 statement credit after spending $2k in 3 months. "No thanks."

She asked if I was sure. "Yeah, I think so, thanks though."

Second offer was 7,000 bonus points after spending $500 in 1 month. "I'll take it".

I can't say I've ever had a second offer after denying the first offer...

Since I'm not married to the card, I may try to start MS'ing a little now. If they shut me down, oh well. If not, hey, it's easy 3x Marriott points for my next nights and flights package...Never hurts to ask.
What number did you call? I called the number on the back of my card yesterday and they basically said OK lets cancel.
 

bjk497

Level 2 Member
#3
What number did you call? I called the number on the back of my card yesterday and they basically said OK lets cancel.
I called number on back. I asked if there was any way to get points or statement credit and was told no so I asked to cancel. I was transferred to somebody else who offered 7K points for $1K spend to prevent cancellation.
 

HariOm

Transcendent Level
#5
Last month I accepted an offer of 7k for $1500 spend in three months. With SPG it's widely reported that you need wait 13 months since prior retention offer. Actually I called after 12 months and the rep said, call back after 13 months, and gave me a specific date to call back, along with his direct extension.
 
#7
Funny about somebody saying SPG not being MS friendly. I have pounded that card more than any other this side of WF/OBC (before it was capped). I find SPG points very valuable but then I can see where others might not see it that way. Never done a retention offer on them but likely will given my AF will be due before August and thus I won't get the free night cert and the card will be gutted for spend come 8/1.
 
#8
My SPG business AF is due and I tried getting a retention offer through chat...no dice. Will try phone but is this card worth keeping in light of the SPG/Marriott merger? I don't MS that much on it, too many easier (if not better) 2x/3x/5x options out there.
 
#9
My SPG business AF is due and I tried getting a retention offer through chat...no dice. Will try phone but is this card worth keeping in light of the SPG/Marriott merger? I don't MS that much on it, too many easier (if not better) 2x/3x/5x options out there.
Probably depends on you uses and the amount of MS you do. SPG points were extremely valuable to me. My main focus is on travel and on transferable currencies. Pretty much anything above 1.5x is capped in some way or limited to certain spend (2x PRG at grocery stores). And to me 1.25 SPG was more valuable than 1.5 UR or Amex MR. There were so many ways to get bonuses on transfers from SPG to airlines beyond the 25% kicker. Many airlines give out bonuses on transfers from hotel programs. One year I got 167,000 united miles + a 7 night stay in Marriott Cat 5 property for 90k SPG. The hotel cert got me $1500 worth of stay at a hotel. Haven't used the Untied miles yet so cannot comment on the value there. I also got a ton of Alaska miles I think the multiple was 1.65 AS for each SPG by transferring to VX when they got bought out by AS. But it was probably only worth if you are willing to put a lot of spend through. I obviously max out the 5x/3x options where I can. I also do a fair amount of 2x on PRG but Amex MR are more risky to me having been under RAT attention twice so far.