spamman808
Level 2 Member
Hey folk,
It's my first post ever, so I hope I don't do this too poorly.
My girlfriend and I signed up for the AMEX Premier Rewards Gold Card a few weeks ago, thinking that the 50000 points for $1000 spend would be a good intro card toward earning our way to Europe using miles. My card came through no problem, and using some of the techniques I found here and on some of the blogs I was able to make the minimum spend in no time. Unfortunately her card never showed up. She called 2 weeks ago and was told that they did approve her, and would be expediting the card to her. A week later it hadn't showed up, so she called Amex and went through 6 different people, each told her that they understood her problem and would transfer her to the person who could fix it. Aside from a nice exposure to some great waiting music, she did not receive any help, and the last person transferred her to a dead end (we're sorry, all operators are busy, please call again...). Needless to say she was miffed, so she decided to wait a few days and call back. Same scenario, so this time she decided to play dirty and ask for a supervisor after about 4 different people. He ended up putting her on hold and...hanging up on her.
At the same time, I started a chat with online support through my account, who was able to get her an account page, that showed she had a card waiting. Armed with this info she called Amex back. The phone operators (including a new supervisor) couldn't find her card/account, so proceeded to shuffle her between three departments, claiming each time that she would be helped by the next department. Finally she got some poor young lady on the line and quite sternly told her she refused to be transferred and would not accept anything less than a solution to her problem.
All it took was AMEX cancelling the first "card" and re-approving her for a new card with the same bonus, but talk about a headache. Not quite the way I wanted to break my girlfriend into the game, so to speak...
I guess the purpose of this rant is to ask if this kind of thing happens a lot with AMEX (andshould I focus my effort on earning other companies rewards, especially if I may need help at times)? Also, does anyone have any tips for dealing with helpful representatives who just aren't too helpful?
Thanks!
David
It's my first post ever, so I hope I don't do this too poorly.
My girlfriend and I signed up for the AMEX Premier Rewards Gold Card a few weeks ago, thinking that the 50000 points for $1000 spend would be a good intro card toward earning our way to Europe using miles. My card came through no problem, and using some of the techniques I found here and on some of the blogs I was able to make the minimum spend in no time. Unfortunately her card never showed up. She called 2 weeks ago and was told that they did approve her, and would be expediting the card to her. A week later it hadn't showed up, so she called Amex and went through 6 different people, each told her that they understood her problem and would transfer her to the person who could fix it. Aside from a nice exposure to some great waiting music, she did not receive any help, and the last person transferred her to a dead end (we're sorry, all operators are busy, please call again...). Needless to say she was miffed, so she decided to wait a few days and call back. Same scenario, so this time she decided to play dirty and ask for a supervisor after about 4 different people. He ended up putting her on hold and...hanging up on her.
At the same time, I started a chat with online support through my account, who was able to get her an account page, that showed she had a card waiting. Armed with this info she called Amex back. The phone operators (including a new supervisor) couldn't find her card/account, so proceeded to shuffle her between three departments, claiming each time that she would be helped by the next department. Finally she got some poor young lady on the line and quite sternly told her she refused to be transferred and would not accept anything less than a solution to her problem.
All it took was AMEX cancelling the first "card" and re-approving her for a new card with the same bonus, but talk about a headache. Not quite the way I wanted to break my girlfriend into the game, so to speak...
I guess the purpose of this rant is to ask if this kind of thing happens a lot with AMEX (andshould I focus my effort on earning other companies rewards, especially if I may need help at times)? Also, does anyone have any tips for dealing with helpful representatives who just aren't too helpful?
Thanks!
David