Update: As of 6/1/2013, I checked Alitalia’s website (which looks updated), and it looks like you’re allowed to buy a seat for an infant now. That’s great news for those who want to do so. You still HAVE to buy a seat for long-haul business class, so that’s not so good news. I’m still sour on the entire program, but if you need to fly Alitalia, at least their policies more or less reflect 21st century thinking. They still aren’t super infant-friendly but they no longer contradict themselves!
My wife and I are trying to take a trip with our (then) 6 month infant this summer. I detailed our use of Delta Skymiles to book two business class award tickets here. I also paid for and received a paper ticket for our infant, since you need to pay for one for infant travel internationally.I thought everything was all set, until I called Alitalia to select our seats. Turns out they have a new infant policy. I’ll detail it here, then detail the frustrations and headaches it’s caused for us.