Final update.. 3/27
It seems that Chase is telling me the agent I spoke with doesn’t know what they are talking about and that I am covered. My claim has not yet been processed so I don’t really know if this will be the case, but I can say the entire process is confusing and does not instill me with confidence. These aren’t the sort of feelings you should have when waiving insurance….
I called into the Ritz Carlton card to ask them the following questions:
1. Do you provide coverage if I waive CDW?
2. Are you sure, because the CSP said that then denied me last night….
- Let me transfer you to benefits.
Ritz Carlton actually transferred me to the CSP benefits team and they asked for my CSP number to pull up my record. The rep I spoke and said I was covered, and the first rep ‘made a mistake’. When I explained that the mistake was somewhat convoluted (citing state law in 5 states) it emerged that there is such a law that applies to Chase cards, but not all Chase cards. I asked for examples and they cited the Freedom card. IE State law kicks in on the Freedom and ‘some other’ Chase cards, but not the CSP.
I’ve reached out to Chase Support via twitter for their ‘vote’ on the topic.
–Original Post Below–
I’ve skirted around the topic of credit card car rental insurance because I’ve been a bit unsure of it all, and didn’t want to put something out there that was incorrect. But despite that, I tend to take the advice of others, waive the CDW and put the car rental insurance onto a credit card. The ‘best’ card for this seemed to be the Chase Sapphire Preferred because it offers Primary rather than Secondary coverage.
This means that the first payment comes from Chase in a claim, and if the coverage is sufficient then your insurance company never dips its hand in its pocket, and therefore (I think) your premium isn’t hit by the claim. Secondary coverage would mean that the credit card company picks up the bits that your insurance doesn’t cover, so you do (I think) perhaps get a ding for that.
Anyways.. we rented a car and got a flat. I called up the CSP benefits line and explained we were returning tomorrow, but wanted to know what we should do to ‘do it right’.
After giving out all the details of the claim to the rep on the phone they came at me with this zinger:
I’m required to tell you that in the state of New York we will not cover you for any claims of liability for damage to the property of others. I stopped them in their tracks and said ‘we hit a rock/pothole’ there was no liability claim.
The response was that ‘property of others’ means:
A car rented from another.
Yep – apparently in New York, you don’t get Car Rental insurance from Chase. To clarify, that means if you live in New York, and rent anywhere in the US. I was informed that international rentals are ‘of course covered’.
Apparently this also applies to residents of Michigan, Texas, Rhode Island and North Dakota.
Couldn’t find any mention of this clause on the Chase website.. #developing.