Greetings from the Hyatt Grand Cypress in Orlando. I’m having a stay here that is just, well, off. There is not one thing I could point to as catastrophic but the resort managed to hit almost all of my resort pet peeves. I’m curious if you share them, or have your own.
Note that these are things I ding a four star or higher property for, I’m not expecting them at a 3 star. However, if the hotel is charging high end prices, you deserve high end services. To be fair, the Hyatt Grand Cypress reached out to us after reading this post and offered us a breakfast and an apology. It wasn’t my intention to play the DYKWIA card, they just happened to check most of my boxes on this visit.
Resort Pet Peeves: Design
Access to pool is through lobby.
I hate this for two reasons. One, I don’t want to be the person dripping all over the tile while a lobby full of fully-dressed people go about their business. Two, I don’t want to be the person who slips on the puddle that the swimsuit-clad guest just created.
No separation between shower, vanity, and toilet.
If you are traveling with anyone else, getting ready time just got doubled if there’s not a door between the shower and the toilet. The Grand Cypress makes it even worse by putting the vanity in there as well so only one person use any part of the bathroom at a time. Adding a barn or pocket door to the toilet are would cost most hotels less than $100 a room. I am baffled by this bad design choice.
No Shower in Gym
To be honest, I think the Grand Cypress is the first resort in which I’ve ever encountered a fitness center in a four star property without a shower. I found it just odd, especially so because of the lack of privacy in the room bathrooms.
Resort Pet Peeves: Service and Soft Goods
The Grand Cypress’ housekeeping didn’t show up at our room today until after 2PM. For a four star property, that is not acceptable. We were even out of the room for five hours this morning so they had plenty of time to clean up. If the do not disturb sign isn’t up at 9AM housekeeping should get to work.
I’ll add here your room not being ready on time. If you have to wait for your room you deserve more than a drink at the bar.
Cheap linens and pillows.
I’m not talking Princess and the Pea level perfect, but a bed with sheets from Big Lots detracts from my hotel experience in a big way. The Hyatt Grand Cypress did a great job with the linens but added another new pet peeve to my list: the bed is short sheeted. I’m only 5 foot 1 and the comforter barely covers my belly button. It’s just weird.
No next-to-bed charger.
I just had to crawl on hands and knees and unplug a lamp to get to an outlet. No bueno.
Bad in-room coffee
Looking at you here, Disney. A four star hotel needs Starbucks or similar quality. Period. Another no-no is powdered creamer. 7-Eleven stocks shelf stable liquid creamers, Hyatts and the like should be able to figure it out. This Hyatt Grand Cypress offers Starbucks, but powdered creamer and no stirrers so the creamer coagulates into your coffee. How much can stirrers be? Again, just a choice I don’t understand.
Not enough pool chairs
This afternoon at 1PM I had to circle the pool for twenty minutes to find an empty chair. The occupant of the chair next to it then insisted it was there for his wife who had left for an hour. I had to beg him to let me use it for long enough to take a dip in the pool and have a place for my stuff. Circling the resort like a vulture is not a great way to unwind on vacation.
I will also add bad pool chair quality. If the resort is at the Regency/Renaissance/Westin level, it shouldn’t be buying its pool equipment from K-Mart.
What drives you crazy at a resort? I’d love to hear if my pet peeves bother you, too.
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