Just a quick PSA this morning as I attempt to climb out of the rabbit hole American Express has dropped me into.
As you may know, the Starwood Personal American Express offer jumped from 25,000 to 35,000 StarPoints. This is a terrific deal and you should absolutely jump on it if you have an interest in this card. The Business card has a similar offer if you’re so inclined.
Here’s my mistake:
I applied for the Starwood American Express personal card less than 48 hours before the offer changed. With the remodel I have a bunch of big purchases coming up. Our kitchen cabinet order is a great way to knock out a min. spend.
Thinking my 25 years as an AMEX customer would earn me a bit of goodwill, I asked American Express to transition me into the new offer. It didn’t occur to me that it would be an issue as Citibank updated an offer for me 30 days after I applied a couple of years ago.
After 45 minutes on chat and on the phone, I finally got an agent who was able to put me through a “exception application process” to get into the Starwood American Express 35K offer. This process will take approximately 30 to 60 days to complete (?). At that time I’ll learn if I receive the opportunity to earn the same bonus I would have gotten had I waited two days.
NEVER AGAIN will I sign up for an American Express card at the standard bonus rate. I’ll either find another company’s card (regretting not applying for the 80K Chase Marriott instead) or wait it out. Don’t let this happen to you! (And if it has happened to you, please let me know how it turned out. At this point I’m pretty disgusted.)
Four calls and six people later, I finally got to a decision maker who was able to apply the new promotion. Two hours of my life I’m not getting back.
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