After three weeks away, today I finally took a good look at my credit card statements. On one I noticed a $136 charge from a Sheraton in Seattle. Well, I was in Seattle a few weeks ago, but I stayed at Hyatt properties! Looking closer, I realized I was being charged a one night’s “No-Show” fee for the same time period. Hmmm…
Then I remembered I had considered staying at a Sheraton and had even made a reservation. I make a LOT of hotel reservations, so I suppose it could be possible I forgot…
Except that I hadn’t! Logging onto my SPG account I clearly saw the reservation, and more importantly, I saw the cancellation.
Here’s where our dear friends @SPG on Twitter enter the picture. Sending a direct message, I let them know what happened and they got back to me in minutes to get more info. Within 2 hours I had a call from the hotel manager apologizing and taking care of the refund.
- Always check your credit card statements! I would have totally missed $136 if I hadn’t done a quick eyeball of the actual charges.
- Make sure you have records of your cancellations. I actually failed on this one, but fortunately SPG.com had my back. In the future I’ll be holding on to those emails.
- Social Media is your friend. I found the mistake at 6 in the morning (3AM in Seattle). Instead of waiting hours or days for an email return or having to remember to follow up by phone, the SPG team on Twitter got it fixed within minutes.
Have you used Social Media to get an overcharge fixed? Please share in the comments.