So I’m going through my email this morning and happen to see my cable/internet/phone bill was charged to the American Express card as usual. (Remember, charge everything to get max points.) However, the amount of the bill made my eyes pop out! The bill I’m used to seeing as just under $200 had ballooned to $242.
Some quick research showed that I was subjected to a rate increase that slipped under my radar combined with a promo that had ended. I called my cable company ready to give up HBO or ESPNU or something because $200 is my “ouch” point for service.
When I called, I was sure to select the “cancel service” option on the phone menu so I got to the team with the most flexibility in pricing. I told Brian the phone rep that the sudden increase in my bill was just not going to work within our budget. I asked if there were any other options available since I sure didn’t want to go through the hassle of changing service providers. Wouldn’t you know, Brian was more than willing to walk through my bill and suddenly came up with a “bundle” matching our exact plan at…$194 for the next 12 months.
2 lessons learned:
When you set items to autopay, be sure to review the actual bill as well and (from the manifesto) Companies will give you a break if you know where to look and how to ask.
Have you successfully re-negotiated a contract? Please share your experiences.