The Deal Mommy

Where Hotels are all the Same, Details Matter

The Platinum Amenity at the Holiday Inn Express in Brownsburg, Indiana. November 2013.

The Platinum Amenity at the Holiday Inn Express in Brownsburg, Indiana. November 2013.

I’ve said before that I’m not a fan of the 2.5-3 star hotel review. Let’s face it: a Fairfield is a Four Points is a Hampton is a HI Express. They’ve got beds, TVs, bathrooms, breakfast, maybe a little indoor pool or gym, and as long as it’s all in working order and clean expectations have been met.

So how does a hotel compete in a crowded market? By focusing on the details. They can go big, like the Hampton Inn St. Augustine Beach that caught me totally off guard with frontgate furniture. Or they can go camp, like the HI Express we stayed in last week.

We checked in the night after Halloween and the Deal Kids were each presented with one of the beauties above. They even put a roll of smarties in each finger! It may seem silly, but next time our travels take us to the suburbs of Indianapolis, I’m sure to remember the surgical gloves filled with candy.

What detail has a mid-range hotel used to surprise you?

2 thoughts on “Where Hotels are all the Same, Details Matter

  1. Becky

    There’s a Holiday Inn Express in Crystal River, FL (which for HIEx is a rather nice property – new, clean, and comfortable) that had the most amazing staff during my stay. The guy at the front desk recommended a local restaurant, told us portions were huge and they didn’t do doggy bags unless you brought your own so went back to get some containers for us to take with us! Also gave us late check-out for no extra cost so we could come back and shower after our snorkel w/ manatees trip…and when we returned to the room, housekeeping had left cute little manatee postcards for us to send home. I agree, it’s the little things that count.

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