Tagging Miles

  • Saverocity
  • Home
  • About
  • Ask Tagging Miles
  • Support Us
  • Store
    • Reselling Tools
  • Guides
    • Beginner’s Guide to Fulfillment By Amazon
      • Start Here
      • Setting up an account
      • Analyzing and adding a product
      • Shipping 101
      • Shipping 201
      • Ungating Product Categories
      • Amazon Seller App
      • Amazon Seller App Part 2
    • Expert’s Guide to Fulfillment By Amazon
      • Dealing with Returns
  • Mile High Reselling Club

Observations from a recent Retention Call to Citi

December 13, 2015 By Trevor 5 Comments





Citi AAdvantage Executive

Thought I’d share a short post on some interesting observations from a recent call to Citi.

  • Calling for my wife’s account, we were asked whether Citi could record her voice, to leverage voice recognition for account verification.
  • Retention offers seemed much better than what I was offered earlier in the week. For my wife, she received:
    • 10k Thank You Points (TYP) after $3k spend in 6 months for her Citi Prestige
    • a choice of 15k AAdvantage miles after $5k spend in 3 months, or 5k AAdvantage miles and $100 statement credit after $5k spend in 3 months.

Of course, when it came to my own retention offers, Citi had nothing, zilch, nada! Ok, maybe that’s not the whole story. Asking on two cards, an AAdvantage Executive that I’ve had since April, and a Prestige that I’ve had for just over a year, and the best offer I got was a 0% interest balance transfer (with a whopping 3% fee)! No thanks! I’ve got a little bit on the Citi Executive, but I may give it one more call on the Prestige before cancelling. At this point, the greatest value I see is the enhanced 1.6 cent per TYP when redeeming on American Airlines.

What has your experience been with Citi’s Retention Offers lately?

Filed Under: Credit Cards Tagged With: AAdvantage, Citi, Citi Prestige, Retention Offers, Thank You Points

Interesting Citi AAdvantage Executive Retention Experience

April 20, 2015 By Trevor 8 Comments

Citi AAdvantage Executive

So, I happened to call Citi to cancel my most recent AAdvantage Executive Card, and was met with retention offers I hadn’t really expected. Historically the only retention offer I’ve received was “receive 1,000 additional AAdvantage miles for any month where I spend at least $1,000, for the next 16 months.” Today, I received that, plus a few others:

  • Receive 15,000 AAdvantage miles after $5,000 spend in the next 3 months
  • Receive xx,000 (I think 10,000) AAdvantage miles and $100 statement credit after $1,500
  • Another statement credit option, but it was small

My point is: It seems that Citi is starting to expand retention offers, even for very new AAdvantage Executive cards.

Filed Under: Credit Cards Tagged With: AAdvantage, Citi, Retention Offers

Stay in touch!

  • Email
  • Facebook
  • RSS
  • Twitter

Search

Subscribe

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Join our mailing list to receive the latest news and updates from our team.

You have Successfully Subscribed!

Topics

  • #Avgeek
  • Airline Programs
  • Ask TaggingMiles
  • Awards
  • Cashback Portals
  • Credit Card Match-ups
  • Credit Cards
  • Destinations
  • Dollars and Sense
  • Editorial
  • Events
  • Frequent Flyer 101
  • Giving Credit to Credit
  • Hotels
  • Manufactured Spending
  • Mileage Run
  • Miles and Points
  • Podcasts
  • Random
  • Rental Cars
  • Reselling
  • Saturday
  • Savings & Loan
  • Tagging Miles
  • The Brass Ring
  • Travel
  • Travel Insurance
  • Travel Programs
  • Uncategorized
  • Weekly News Roundup
  • Where Credit is Due

Recent Comments

  • Sevillada on American Elite Status – laughable push or cashgrab?
  • American Elite Status - laughable push or cashgrab? - Tagging Miles on ResellingDO Reboot Agenda
  • WG on Touring Bratislava, Slovakia
  • Simon on Using OpenFlights to find airline routes
  • M on LAX is leading the charge against Uber and Lyft
Note: Opinions expressed here are author's alone, not those of any bank, credit card issuer, airline, or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. The owners of this website may be compensated in exchange for featured placement of certain sponsored products and services, or your clicking on links and advertisements posted on this website. For more information, please see our Legal Notice.

Copyright © 2019 · Tagging Miles

This website uses cookies to personalize content and ads and to analyze traffic. Our ad partners may combine this information with other information you have provided them or that they've collected from your use of their services elsewhere. You consent to our cookies if you continue to use this website.OkNoRead more
Revoke Cookies