United 31, RGN, Courtesy of Runway Girl Network, frustrating customers or frustrating customer service

Observation Deck: Frustrating Customers or Frustrating Customer Service?

It seems like every week we see some new concerning experience reported through social media, whether its a passenger being dragged off a plane, or being removed because someone self upgraded themselves. At some point you have to ask yourself, which is worse: Frustrating customers or frustrating customer service? In this edition of the Saverocity Observation…