It seems like every week we see some new concerning experience reported through social media, whether its a passenger being dragged off a plane, or being removed because someone self upgraded themselves. At some point you have to ask yourself, which is worse: Frustrating customers or frustrating customer service? 

In this edition of the Saverocity Observation Deck, we tackled these very questions, including why the travel experience is changing.

We also cover what appear now to be unsubstantiated rumors of an expanded electronics ban.

Listen here or below: 

And if you enjoyed this podcast, please take a moment to leave us a review on iTunes – you’ll probably even get a shoutout on the next podcast!