Burgertm
Level 2 Member
So today I arrive home and there is a big package from Amazon there. This is nothing unusual. I have Prime and I admit there are times when a box arrives and I don't remember what I ordered. Anyway, I make sure it is addressed to me and open up the box. Inside is some Tenba Air Case for a Mac Pro (worth $439.95) and no packing slip.
Part of me considers whether I should just keep it since I figured Amazon sent it to me by mistake. I decide I can't do that and chat with them online. The rep asks me the tracking number and once provided tells me that it was intended to be shipped to me. I ask him if he can tell me who sent it and he says that the email account associated with the account that sent it has my name in it and was created on 2/1/16. I then ask if he can tell me some information about the credit card used to buy it. He gives me the last 4 digits of the card and tells me it is an Amex card. Sure enough, I go look at my Amex Plat card online and it has a charge for $439.95.
The Amazon rep tries to issue a return label for me, but I can't access it because my real account isn't associated to the purchase and only the purchaser can access it. Apparently now I have to wait for someone from their fraud department to contact me so I can get it resolved with Amazon. In the mean time, I called Amex and told them about the story and they cancelled that card and will overnight a new one, however, they also sent me to the fraud department and wanted to file a dispute on the charge. I'm not sure how all that will shake out once I return the item and get refunded for it.
Here's the real question though...if you are a thief and have my CC info, know my address, etc. and go through all the trouble to make it look like it is me buying the item, why would you have it shipped to me and not to somewhere you can get the item???
It's all very strange and I'm glad that my morals prevailed and told me to contact Amazon instead of just keeping it and probably not noticing it until my Amex statement hit. Who knows how many other charges might have been on there by then.
Part of me considers whether I should just keep it since I figured Amazon sent it to me by mistake. I decide I can't do that and chat with them online. The rep asks me the tracking number and once provided tells me that it was intended to be shipped to me. I ask him if he can tell me who sent it and he says that the email account associated with the account that sent it has my name in it and was created on 2/1/16. I then ask if he can tell me some information about the credit card used to buy it. He gives me the last 4 digits of the card and tells me it is an Amex card. Sure enough, I go look at my Amex Plat card online and it has a charge for $439.95.
The Amazon rep tries to issue a return label for me, but I can't access it because my real account isn't associated to the purchase and only the purchaser can access it. Apparently now I have to wait for someone from their fraud department to contact me so I can get it resolved with Amazon. In the mean time, I called Amex and told them about the story and they cancelled that card and will overnight a new one, however, they also sent me to the fraud department and wanted to file a dispute on the charge. I'm not sure how all that will shake out once I return the item and get refunded for it.
Here's the real question though...if you are a thief and have my CC info, know my address, etc. and go through all the trouble to make it look like it is me buying the item, why would you have it shipped to me and not to somewhere you can get the item???
It's all very strange and I'm glad that my morals prevailed and told me to contact Amazon instead of just keeping it and probably not noticing it until my Amex statement hit. Who knows how many other charges might have been on there by then.