Wells Fargo- Close and Combine, have you heard this term?

[Annie H.]

I'd never heard the term, "close and combine" before--have you?. SO got a new WFB Cash Back Visa Signature and we called to close his old WFB Plat and switch the CL to the new card. First person I talked to said, "it's a balance transfer,"-- nope. Second person called it a "line reallocation" but said the computer wouldn't let him do it so I asked to be escalated.

Got a nice rep who said it was called "close and combine" (I asked what the diff was betweeen line reallocation and close and combine and she didn't answer so I let it go.) She said she'd be glad to do it but not while the Platinum (his oldest card with NO benefits) still had a balance on it. Arghhhhh.. seems he decided to put his year end charitable contributions on it "just to keep it active," Guess he forgot the strategy. Some days I wonder why I even try to do any MS with our waning opportunities and recalcitrant partner!

 

[niehlin2]

Does he get the 5x bonus offer? My impression is in order to get 5x you cannot have an open credit card account and cannot carry a balance if the account is closed.

 

[Annie H.]

Does he get the 5x bonus offer? My impression is in order to get 5x you cannot have an open credit card account and cannot carry a balance if the account is closed.dk

That's the other "weird" thing. I applied for the 5x bonus offer (we have a joint WFB account. he used to get 5X offers in the mail, recently just me but it was available when I logged in ) for just a regular Cash Back and it went to pending but 3 days later an "upgraded" Cash Back Visa Signature account card appeared with "Nothing" in the paperwork about the addt'l 4% for 6 mos. As part of the call Wed I asked about that and the rep assured me it was "on" the account. I asked, "why isn't there anything in writing?"-- nothing in the materials I rec'c. He promised to send me a brochure. His old card had a $30++Limit, new one only $8K; I expected them to tell me I couldn't do anything about it before the 6 months was up.

I'm not quite sure why I'm bothering with this. It's just for regular gas, grocery and pharm (and we use Safeway anyway) for the first 6 months since it's almost impossible for us to get MOs. Only reason was it's there, his other card pays 0 rewards, I don't feel like putting $6500 on OBC and I was tidying up. They still haven't received his payment; I'll try to remember to post what happen4es. I do NOT trust ANY CSRs anymore so we shall see what happens with the Close and Combine.