Just recently had my first experience booking with a Virtuoso agent for some future travel. His rates pretty much matched Amex FHR. Anyone have any experience with Virtuoso? Of course it's YMMV but when I discussed Amex FHR with him he says Amex can secure 4PM guaranteed late checkout as opposed to Virtuoso because Amex is such a large bulk buyer. Virtuoso's advantage is that the agent can lobby personally on your behalf via their connections sometimes for a better upgrade or other perks that may not be a priority for the hotel when they see the FHR booking. Anyone can comment on this?