I logged into my UR account this morning. I had 150k yesterday. This morning I had zero. I look at the account history and there is a deposit of 305k into my account and a withdrawal of 505k. They are names I do not recognize. I sent a message to support. Has anyone had this happen to them?
UR account completely cleaned out
- Thread starter Tom Juhn
- Start date
While I normally love the Secure Message Center, I'd be on the phone ASAP regarding this IMO. The sooner you can have someone look into it, the better. Good luck!
R
RamboAroundTheWorld
Guest
+1. Get on the phone and crawl up someone's ass until you get your points back. Good luck.
F
Fuerza
Guest
Good luck!
sriki
Level 2 Member
Just a thought: someone at chase manually did a transfer to the wrong person. The person requesting it contacted chase to correct it and agent responding dumped all the points from this freshly rich account to the original requestor. Said original requester is very happy and the OP is one sad panda now. I think it will corrected soon and without much hassle.
I called yesterday and the first rep was completely confounded because there were two transfers which were not done online but with a rep. One transferring points in and one cleaning out the account. She escalated to her supervisor and she treated me like I was scamming Chase. She kept asking if I knew the two people on the other two accounts and kept repeating, "I don't understand". We left it that she will be sending it to the Marketing and Fraud departments and they will be pulling the calls. I will have answer in the proverbial 7-10 days.
lancemahn
Level 2 Member
Here's hoping for a positive outcome. Your experience prompted me to look into some accounts I have not been watching as they were not used as planned last spring. Curious how often folks here revisit their accounts online, and, how many use something for tracking, i.e. AwardWallet?
I check mine regularly, as in daily and do the same with the CCs.
I use awardwallet, and check DL (the only account I actively use that it can't check) at least every few days, more if it's between the 4th-6th of every month.
InstinctX
Level 2 Member
I check at least once a day (around 9:30PM ET when Chase, BA+ posts transactions / payments) -- to review transactions, ensuring VSE credits are awarded / posted ... For AmEx and Serve, I check around 9:30AM when those transactions post.
But it's every hour for OBC and Coop.
But it's every hour for OBC and Coop.
Annie H.
Egalatarian
Same here, a Chase and an Arrival+--fradulent charges.
Deltahater
Tequila, Miles and Suites
What do you do for a living?
Malvina
Level 2 Member
Same here, Chase Freedom - ITunes store charges.
Was issued a new card. UR points were transferred to a new account.
Deltahater
Tequila, Miles and Suites
See with posts like this you lose total credibility. Matt would only hire a smoking hot chick for his pool.
Depends, he just does it for Level 3 access, so it doesn't cost Matt anything.
Deltahater
Tequila, Miles and Suites
Opportunity cost to look at a hot chick
James from BNA
VR Jacket Guy
It is the North Koreans. First Sony and now Chase UR balances. Be careful out there.
richklhs
Level 2 Member
if you have delved into the .onion hidden web lately you will see the ridiculous number of award accounts for sale. It seems like picking off crippled deer to these people. All my passwords are 15 character special symbols which I check daily on award wallet. Eye opening stuff
Shortly after the option to transfer UR points to Korean Air Skypass miles has returned...
Coincidence?
KissTheSky
Level 2 Member
Any word?
Yes they were able to return the points.