Just wanted to add another data point. I just got off the phone. I was on hold for about 45 min. I was able to also schedule a test drive for my fiance as well. Luckily I had her AA# with me. Not that it matters but they were super friendly, at least on the phone. Not sure what the dealer experience is going to be like.
I didn't get a confirmation from the dealership but as messed up as the system is I'm not surprised. The person on the phone sent my info to the dealership branch on the south side of town even though I told her the name and location on the north side.
I just got back from my test drive. I was told I was already the 5th one today who had come in for the same promo. The salesman actually went through the entire pitch and yes I did do the test drive. All in all it took about 25 min. No hard sell at all. I think they know at this point. Afterwards, he went to look for his supervisor I guess in order to validate the test drive (?) but with no sup around he just took my number just in case there were any issues. I'm hoping since there were a few people who had already done this before me at this dealership they know what they are doing. I think this whole process will probably take some leap of faith on our end for the proper paperwork to be filed from the dealers.
Took 45 minutes to get through on the phone, but was able to register both me and my wife at the same time at the same dealership. Hoping the dealer will let me walk in, mark me complete, then walk out without the need to waste their time....
FYI - After your test drive you can use Cadillac.com's chat feature to confirm with a rep that you're test drive has been completed. I would do this the a day or 2 after to make sure dealer has followed through.
Did mine this afternoon. Took advice from a blog, and, instead of calling, I went to cadillac.com and used the live chat to make my appointment. That took about 10 minutes total.
Went to the dealer, talked to a young guy who entered my info to get me the credit, and then, very frankly, said that if I'd like to see/drive one of the cars, no problem, but if all I wanted was the miles, no problem, either.
I looked at a couple of their cars, and talked about what I'm looking for (really, I want a Prius V, not a hybrid Cadillac coupe for $70K). Thanked him, went on my way. Was in and out in 8 minutes. Faster than a flight to Italy!
Did my "Test Drive" (sales person said they would just fill out the form, no need to go out and drive) on Monday (10/20/14) and my miles have posted already as of today (10/25/14). Interesting thing is the post date is 10/15/14 which is the day that I signed up.
I went in and tried to do the test drive. They took all my information and assured me I would get the points. Funny thing is they pretty much discouraged me from actually doing the drive. I said "let's just take the car out for a quick spin" and they said "no need, we'll just give you the points". I'm fine as long as they actually do it, we'll see.