Does anyone know where to find Singapore Airline's stopover policy in writing?
I just got off the phone with SQ about a redemption from the mainland to HNL after xmas and reluctantly handed over an unexpected $200 to them for a "US stopover fee," which I can't find referenced anywhere in their conditions of carriage or anywhere else.
The reason for the fee according to two different agents is that I am flying MCI-SFO-HNL and there is a layover of 6 hrs at SFO; however the dispute is that they are calling it a stopover whereas I think it's a layover. This is a published routing available on both UA and ANA that at first I thought would be great because I hadn't gotten a chance to visit the centurion lounge at SFO yet and my other options were layovers of only about an hour.
I kept quoting "Stopover means a deliberate interruption of the journey by the passenger, at a point between the place of departure and the place of destination, which has been agreed to in advance by Carrier." which is in article one of their conditions of carriage but neither agent would accept my argument that this was a layover, not a stopover. They said that anything over 4 hours within the US is a stopover which incurs a fee of S$130.
I would like to keep HUCA with the above definition, but the English-Singlish language barrier is really frustrating, so that's why I'm looking for a written policy.