There are reviews of this property all over the blogosphere but not here, so here it goes...I was able to book a 3 night stay in a suite at the PH Tokyo for June 2014 right after the devaluation announcement, but before it took effect. So, for 33,000 Gold Passport points per night or 99,000, we were able to have this experience. That is a lot of points, but now it would cost a whopping 144,000 points because the PH is no longer a category 6, but a 7, and the chart changed as well. Indeed the devaluation was a motivating factor behind choosing to take the trip and stay at Hyatt properties in Japan in the first place, and this is the first one we sampled. We flew into Narita and took the Narita Express train to Shinjuku Station, which is the busiest transportation hub in the world and it feels like it when you get off the train. It was our second trip to Tokyo so it never occurred to me to do anything but take the train. In retrospect, it might have been easier to have just taken the Narita Limousine bus right to the hotel, but I travel light and tend to do things like take the local train. So our intent was to take the free shuttle from Shinjuku to the hotel, but we never found the stop despite having a detailed map so that was disappointing, so we took a cab.
You are greeted at the door and whisked up to the reception upstairs. The check in was easy enough and we got settled and scoped out the room and then went up to the New York Bar to have a drink and some snacks before it closed. We actually ended up eating dinner there another night as well and really enjoyed the ambiance and the views. The food was good but overpriced as you would expect. But the place is iconic for a reason. The food in the French restaurant was just OK, but the buffet breakfast was quite nice and as a Diamond, complimentary. The Diamond reception that used to take place at the New York Bar has been moved the Peak Bar. It is still a nice event, but probably not as memorable as before.
Our suite was lovely and what you would expect, although I do wish that there had been a real door between the bedroom and living area. It just feels more like a cavernous junior suite and the noise carries more than when you have a legitimate suite with doors. I am not a spa girl, but I hear it on good authority from the hubster that the spa was amazing, as in one of the nicest spas he has ever been in (and he has been in a lot). Yes, I know. I order the beer. He gets the sweet drink. That's how we roll.
Surprisingly the concierge service was not terribly helpful, but they were able to call ahead to our next Hyatt property to put in a special room request for us which was nice. Generally, the reports about the service were so hyped by so many, that I was actually somewhat underawed. Would I stay there again? No, I've done it now, and I would want to try some other properties. Am I glad I did? Yes, especially since I was able to do it with the old award chart rates.
You are greeted at the door and whisked up to the reception upstairs. The check in was easy enough and we got settled and scoped out the room and then went up to the New York Bar to have a drink and some snacks before it closed. We actually ended up eating dinner there another night as well and really enjoyed the ambiance and the views. The food was good but overpriced as you would expect. But the place is iconic for a reason. The food in the French restaurant was just OK, but the buffet breakfast was quite nice and as a Diamond, complimentary. The Diamond reception that used to take place at the New York Bar has been moved the Peak Bar. It is still a nice event, but probably not as memorable as before.
Our suite was lovely and what you would expect, although I do wish that there had been a real door between the bedroom and living area. It just feels more like a cavernous junior suite and the noise carries more than when you have a legitimate suite with doors. I am not a spa girl, but I hear it on good authority from the hubster that the spa was amazing, as in one of the nicest spas he has ever been in (and he has been in a lot). Yes, I know. I order the beer. He gets the sweet drink. That's how we roll.
Surprisingly the concierge service was not terribly helpful, but they were able to call ahead to our next Hyatt property to put in a special room request for us which was nice. Generally, the reports about the service were so hyped by so many, that I was actually somewhat underawed. Would I stay there again? No, I've done it now, and I would want to try some other properties. Am I glad I did? Yes, especially since I was able to do it with the old award chart rates.
Last edited: