Missing credit for IHG Accelerate Promotion


Level 2 Member
I stayed at the Holiday Inn Charles de Gaulle airport a couple of weeks ago in order to hit 3 of my Q2 2016 offer. IHG has acknowledge that two offers have been fulfilled (Stay Once and Stay Early) but the third one (Earn More Faster) has not.

I am not sure if I should be patient or if I need to contact someone. Has anyone ever resolved a similar issue?