labboypro
Chief Factotum
I've got an AMEX Biz Platinum account issue that the bozos on the phone can't/won't understand and resolve. They've become real asses about it... their last letter (which regurgitates the same irrelevant response as their previous several communications) ends with "Unless you provide new information, this office will file your future correspondence regarding this matter, but we will not respond." Since they've NEVER even addressed ANY of the facts I've presented them (it's really as if they're crossing their responses with some other guy with a different issue altogether), EVERYTHING I present them is "new information." But... clearly they don't care at the level I've been communicating. So...
Has anyone got contact info for AMEX "executive escalations" or somesuch other office that might actually want to resolve a problem? PM's are fine.
Thanks in advance,
Has anyone got contact info for AMEX "executive escalations" or somesuch other office that might actually want to resolve a problem? PM's are fine.
Thanks in advance,