OK, I booked an award for Conrad Maldives back in March using 190,000 points for two nights when the rate was $900/night. The booking appeared on the website and the app. The other day I was checking my Hilton bookings and the Maldives reservation no longer appeared! I checked my confirmation email and entered the confirmation # so found it. This time it was charging me $2241$(!) PLUS the 190,000 points. When I went to chat help they told me the booking did not appear because it was in my wife's name. This was strange because she had no Hilton account at the time, only opening one in April when she got the Surpass AX card! It took me half a dozen chats, emails and phone calls before I was finally able to resolve the matter. Their emails kept saying what I had to do to book points+miles or telling me that rates change all the time. WTF? I had already booked this on March 2 and it was points! today I could book the same room for 95,000/night or $611 non-refundable. Who knows what will happen between now and the time I show up? I guess other chains are just as bad but geez!