nickelfish1
Level 2 Member
So....my saga continues in a horrible turn of events.
Have AA awards tickets for four in business JFK-LHR-SPU, DUB-LHR-JFK. Our daughter could no longer go but I finally got hubs mojo back and he agreed, under duress, to go without her. I haven't canceled her off our itinerary as of yet. My dad's wife..I don't refer to her a step mother since my mom passed when I was an adult. Although, I love her very much and she's the only "grandma" my kids have really known...is suddenly in her last hours and expected to pass today. Obviously, no one feels like going on a trip in three weeks. If I cancel everything we are out $1400. ( I booked two people on one ways to and home...that's $800 in cancellation fees with American. I have zero hope is getting anything on our $600 paid tickets on AerLingus since they are non-refundable. (Paid with CSP but trip is 8/31 on that part of trip so could be outside the benefit window. ?) Here's the question...short of HUCA a million times and hoping a CSR doesn't note my prior call in my reservation...what exactly is the policy on death of a family member/waiving of fees? A step-mother should be considered immediate family..although, I could say she's my mom, I suppose. I'm assuming I need to provide a death certificate...and what else as proof of relationship? Or is a trip three weeks away considered outside the window of waiving a fee for a death?
Have AA awards tickets for four in business JFK-LHR-SPU, DUB-LHR-JFK. Our daughter could no longer go but I finally got hubs mojo back and he agreed, under duress, to go without her. I haven't canceled her off our itinerary as of yet. My dad's wife..I don't refer to her a step mother since my mom passed when I was an adult. Although, I love her very much and she's the only "grandma" my kids have really known...is suddenly in her last hours and expected to pass today. Obviously, no one feels like going on a trip in three weeks. If I cancel everything we are out $1400. ( I booked two people on one ways to and home...that's $800 in cancellation fees with American. I have zero hope is getting anything on our $600 paid tickets on AerLingus since they are non-refundable. (Paid with CSP but trip is 8/31 on that part of trip so could be outside the benefit window. ?) Here's the question...short of HUCA a million times and hoping a CSR doesn't note my prior call in my reservation...what exactly is the policy on death of a family member/waiving of fees? A step-mother should be considered immediate family..although, I could say she's my mom, I suppose. I'm assuming I need to provide a death certificate...and what else as proof of relationship? Or is a trip three weeks away considered outside the window of waiving a fee for a death?
Last edited: