CSR oddity with expense reimbursement

ed1chandler

Level 2 Member
On my last statement, I had three travel-related charges: $449.80, $122.84, and $191.55.

All three received 3x UR for travel (correct). Yet only the first charge triggered the expense reimbursement (the dates line up, per the terms), and only for $121.00. No other expenses reimbursed so far, so all $300 should be available and should have been triggered.

Weird ...
  1. If they know it's travel and give me 3x, why didn't the reimbursement trigger? CSR doesn't exclude 3rd party travel - such as Hotels.com - so all three are "good."
  2. Even if one or more of the transactions *didn't* qualify the amount reimbursed doesn't match *any* of the charges.
Anyone else run into this?
 
Top