ed1chandler
Level 2 Member
Let me start by saying that this is not a "live" issue for me -- merely curious because it's happened to a freind.
What, if any, obligation does the airline have to provide check-in services?
For example, if you comply with the check-in timeline in the carrier's contract of carriage but there is *no way* for you to check in (e.g. counter closed, kiosks non-functional, etc.) what recourse do you have? I don't think this is really covered by the rules for "denied boarding", but there's got to be an arm you can twist somewhere.
And yes, you *might* have been able to check in online -- but let's assume you're not *required* to do so and, under normal circumstances, the airline provides check-in counter service and kiosks at the airport for on-site check in.
What do you think?
What, if any, obligation does the airline have to provide check-in services?
For example, if you comply with the check-in timeline in the carrier's contract of carriage but there is *no way* for you to check in (e.g. counter closed, kiosks non-functional, etc.) what recourse do you have? I don't think this is really covered by the rules for "denied boarding", but there's got to be an arm you can twist somewhere.
And yes, you *might* have been able to check in online -- but let's assume you're not *required* to do so and, under normal circumstances, the airline provides check-in counter service and kiosks at the airport for on-site check in.
What do you think?