Reader Paul left an interesting comment in my theory to the suspended Amazon Payments account and it makes sense why my account was shut down, a withdrawal and money added into my account all in the same day.
Either way, I am anxious for answers so I used the have Amazon call me feature in the Contact Us for an update and it was quite a fast phone call as you will see below:
I explained the situation to the operator of the closure and he asked me when did this happen? When I replied, earlier this month, he asked was it the beginning of the month? I said yes, and he immediately stated that that happens. Interesting thought here because it sounds like a routine batch processing. I pressed him further and he couldn’t give me any more information besides what was on his screen (nothing).
I asked him if he could transfer me to the account services department, and I thought this was the most interesting aspect of the conversation. He couldn’t transfer me. He himself, could not speak to the team directly. He can only correspond to the team via emails.
That to me sounds like Amazon takes social engineering very seriously, they take the emotion out from the account services to make a decision. I have to applaud Amazon for that tactic for taking security seriously, but I would really like my account to be open…
Interesting separation between departments, it could be as simple as a timezone issue, but on the other hand, it could be carefully co-ordinated to stop fast talking folk like us having them reconsider…
That’s what I’m thinking, they don’t need a sharp tongued fella like you tugging on their heart strings