A month and a half ago I posted a list of airline contact information to keep handy during your travels.  Today I needed to dig up my own list and had trouble finding it, and as it would turn out, I had buried it in the bottom of a post on cancellation tips.  I thought it might be time to rework that into its own standalone post in the event that you might want to bookmark it to have in addition to my printer-friendly Google Sheets version.  I have also updated the list with my own experiences and recommendations on where to start.


  • Phone:  (800) 223-5436
  • Twitter:  @AmericanAir
  • Web:  http://www.aa.com/contactAA
  • Notes:  Phone is my preferred contact method.  Hold times are usually reasonable, even without status.  Agents tend to know what they’re doing and work quickly.  I have not engaged via Twitter, but by observation, they do ask for PNRs and attempt to help.


  • Phone:  (800) 221-1212
  • Twitter:  @DeltaAssist
  • Web:  http://www.delta.com/content/www/en_US/support/talk-to-us.html
  • Notes:  My primary contact outside of an urgent situation would be with Twitter.  DeltaAssist is separate from their promotional Twitter account and is there to help – they appear to do a good job of it.


  • Phone:  (800) 864-8331
  • Twitter:  @United
  • Web:  http://www.united.com/web/en-US/content/Contact/default.aspx
  • Notes:  Try calling first.

US Airways

  • Phone: (800) 428-4322
  • Twitter:  @USAirways
  • Web:  http://www.usairways.com/en-US/contact/general.html
  • Notes:  Phone is strongly preferred, with or without status.  The drawback is that during most weather events, hold times can get absurdly long – even to the point where the phone system begins to abandon calls.  Phone agents are generally well-trained and helpful, though, once you get someone.  Twitter team does not appear to be empowered to do much more than apologize.


  • Phone:  (800) 435-9792
  • Twitter:  @SouthwestAir
  • Web:  http://www.southwest.com/contact-us/contact-us.html
  • Notes:  Call.


  • Phone:  (800) 252-7522
  • Twitter:  @AlaskaAir
  • Web:  http://www.alaskaair.com/content/about-us/contact-us/online-help.aspx
  • Notes:  Call, if for no other reason than generally short hold times and incredibly nice, helpful agents.  If I ran an airline call center, I’d be taking notes on what Alaska is doing.


  • Phone:  (800) 538-2583
  • Twitter:  @JetBlue
  • Web:  http://www.jetblue.com/contact-us/
  • Notes:  I would start with Twitter.  Their social media team is very customer-oriented and can help as a first line of defense.


  • Phone:  (800) 432-1359
  • Twitter:  @FlyFrontier
  • Web:  http://www.flyfrontier.com/customer-service/contact-us
  • Notes:  Readers?  I’ve yet to fly Frontier.


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